Last Updated: December 19, 2025
New Haven Home Health Care uses SMS (text messaging) to communicate efficiently with individuals, including clients, patients, and visitors. By providing your mobile phone number and opting in to receive SMS messages, you consent to these SMS Terms and Conditions. These terms explain how we use SMS communications and your rights related to receiving text messages.
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Consent to Receive SMS Messages
By providing your mobile phone number and opting in, you authorize New Haven Home Health Care to send SMS messages to the phone number you provided.
SMS consent is voluntary and may be withdrawn at any time.
No mobile opt-in, SMS consent, or phone numbers will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
All information collected through SMS communications is used solely to provide healthcare services, care coordination, appointment reminders, and other service-related communications, and is handled in accordance with applicable privacy laws and our Privacy Notice.
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How You Opt In (Opt-In Language)
You may opt in to receive SMS messages through one or more of the following methods:
- Submitting an online form and providing your mobile phone number
- Checking an SMS consent box on a digital or paper form
When opting in online, you may see language similar to the following:
“By providing your mobile number and checking this box, you consent to receive SMS messages from New Haven Home Health Care regarding appointment reminders, care coordination updates, service-related notifications, and respond to inquiries and support requests. Message frequency may vary. Reply STOP to unsubscribe or HELP for assistance. Message and data rates may apply.”
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Types of SMS Messages You May Receive
If you have consented to receive SMS messages, you may receive messages including, but not limited to:
- Appointment reminders and confirmations
- Care coordination updates
- Important service-related notifications
- Responses to inquiries or support requests
We do not use SMS messages for third-party marketing.
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Message Frequency and Fees
Message frequency may vary depending on your care needs, appointment schedules, or service interactions. Messages may be recurring.
Standard message and data rates may apply depending on your mobile carrier and plan. New Haven Home Health Care is not responsible for any charges billed by your mobile carrier.
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How to Opt Out
You may opt out of SMS messages at any time by:
- Replying STOP to any SMS message you receive
- Contacting us directly and requesting removal from SMS communications
After opting out, you may receive a confirmation message indicating that you have been unsubscribed. You will no longer receive SMS messages unless you choose to re-enroll.
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Help Instructions
For assistance:
- Reply HELP to any SMS message
- Or contact us directly using the information below
You will receive information on how to reach us for further support. Message and data rates may apply.
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Privacy and Data Security
Your privacy is important to us. We take reasonable administrative, technical, and physical safeguards to protect personal information collected through SMS communications from unauthorized access, use, or disclosure.
All SMS-related data is handled in accordance with our Privacy Notice, available on our website: https://www.newhavenhhc.com/
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Contact Information
If you have questions about these SMS Terms and Conditions or our SMS practices, please contact us:
- 10700 W Higgins Rd. Des Plaines, IL 60018
- United States
- Website: https://www.newhavenhhc.com/